Privacy Policy
Last Updated: 10 August 2025
At A-Tech Electronic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit a-techelectronic.com, contact us, or use our repair and related services.
By using our website or contacting us through the website, phone, WhatsApp or other available communication methods, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry or service request
- Contact us through a website form
- Call or message us on WhatsApp
- Request a technician visit
- Provide feedback or communicate with our support team
This information may include:
- Your name
- Phone number
- Email address
- City, area or service location
- Address provided for a doorstep service visit
- TV brand, model or appliance/service details
- Description of the repair problem
- Any other information you choose to provide
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs or similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website or source
- Approximate location
- Website interaction information
This information helps us understand how visitors use our website and improve its performance and user experience.
3. How We Use Your Information
We may use the information collected for purposes such as:
- Responding to enquiries
- Booking repair or technician visits
- Providing requested services
- Contacting you regarding your service request
- Providing customer support
- Confirming appointments
- Improving our website and services
- Understanding website traffic and user behaviour
- Preventing fraudulent or unauthorized activities
- Maintaining business and service records
- Complying with applicable legal or regulatory requirements
We will use personal information only for legitimate business purposes and purposes reasonably connected with the services requested by you.
4. Call and WhatsApp Communication
If you contact us through phone or WhatsApp, we may receive information such as your phone number, name, profile information made available by you, messages and service-related details.
Such information may be used to:
- Respond to your enquiry
- Schedule a technician visit
- Provide service updates
- Share repair-related information
- Provide customer support
Your use of WhatsApp is also subject to WhatsApp’s own privacy policies and terms.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.
Cookies may help us:
- Remember website preferences
- Analyse website traffic
- Improve website performance
- Measure marketing effectiveness
- Understand how visitors interact with our website
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Analytics and Advertising Services
We may use third-party tools such as website analytics, advertising platforms or conversion-tracking technologies to understand website performance and measure the effectiveness of our marketing campaigns.
These third-party providers may collect information through cookies or similar technologies according to their own privacy policies.
Where required by applicable law, appropriate consent mechanisms may be used before non-essential cookies or tracking technologies are activated.
7. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted parties where reasonably necessary to operate our business, including:
- Technicians or service personnel
- Website hosting providers
- IT and website service providers
- Analytics providers
- Advertising and marketing platforms
- Communication service providers
- Government authorities or law-enforcement agencies when legally required
Such information will be shared only to the extent reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Complete service-related communication
- Maintain legitimate business records
- Resolve disputes
- Meet legal or regulatory requirements
Information that is no longer required may be deleted or securely disposed of in accordance with applicable requirements.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal data held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw previously provided consent
- Raise concerns regarding the handling of your personal information
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
To exercise any applicable privacy rights, please contact us using the contact information available on our website.
11. Third-Party Links
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
12. Children’s Privacy
Our services are not specifically directed toward children.
We do not knowingly collect personal information from children except where such information is provided or authorized by a parent, guardian or responsible adult for a legitimate service-related purpose.
13. Service Location Information
For doorstep repair or technician visits, you may provide your address, area or location information.
We use this information only as reasonably necessary to:
- Confirm service availability
- Assign or guide a technician
- Complete the requested service
- Communicate regarding the service visit
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technologies or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage users to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact A-Tech Electronic through the contact information provided on our website.
Website: a-techelectronic.com
A-Tech Electronic
TV Repair & Service